30-day returns

If you change your mind, contact us within 30 days of receiving your order to request a return. Please send the item back within 14 days of telling us. This policy covers our standard designs, including sale items and tees bought in the 3 for £30 offer.

How to arrange a return

Email newtz.shop@outlook.com with your order number and the item(s) you want to return. You do not need to give a reason for changing your mind. Please contact us before posting so we can provide the correct return address and instructions.

For change-of-mind returns, items should be unworn and unwashed, apart from trying them on as you would in a shop. Please pack them securely and keep proof of postage. We may reduce a refund if handling beyond what is needed to inspect the item has reduced its value.

Return postage and faulty items

You pay return postage for a change-of-mind return. If your item is faulty, damaged or not as described, contact us so we can put it right and arrange or reimburse reasonable return postage. Your statutory rights for faulty goods are not limited by the 30-day change-of-mind period.

Refunds

Refunds go to the original payment method, within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Your bank may take additional time to display the refund.

We refund the amount paid for returned items, taking any offer discount into account. Where a whole order is cancelled, any standard outward delivery charge is also refunded. Extra charges for express delivery are not refunded for a change-of-mind cancellation beyond the standard delivery cost.

To ask about a different size or colour, email us and we will explain the available options.

This policy is in addition to, and does not affect, your statutory rights.